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Home > Questions & Return Policy
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What forms of payment do you accept?
All of our transactions are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express as credit cards.
How accurate are the colors on the website?
When obtaining images for yarn, we do our best to achieve the highest level of color accuracy and image sharpness without compromising how quickly the images will appear on your screen. Unfortunately, we cannot guarantee how images appear to you. Every computer system and monitor displays color differently.
Do you sell wholesale?
Question: How long does it take for me to receive my order?
Answer: We pride ourselves on being a fast & efficient shipper. Most domestic orders are shipped within 1-2 business days. Orders are shipped from our facilities in southern California.
How long does it take for you to respond to my email?
Answer: Most email are replied within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.
How are orders shipped?
Answer: We use United States Postal Service (USPS), and UPS to ship out orders.
What is your return policy - For exchanges?
Answer: Changed your mind about a color/item? Welcome to return it back to us for an exchange for another color/item if still in original/sealed condition. We will take exchanges up to 30 days from date your order was delivered. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.
What is your return policy - For Refunds?
Answer: All returns for refunds will be required a 20% restocking fee of merchandise costs. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it's expected to be returned in the same way. Unsealed/used items are not resellable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days, unfortunately. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable. All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.
If you have any further questions concerning our exchange/return policy, feel free to contact us (562) 338-3806 or directly on our contact us page.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you.
Do you have a minimum order?
There is no minimum order required for retail customers. However, a $75 minimum order requirement is applicable to wholesale members for every order.
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